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課程名稱 |
服務與營運管理
Service and Operations Management |
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開課學期 |
107-1 |
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授課對象 |
管理學院 管理學院企業管理碩士專班(GMBA) |
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授課教師 |
陳家麟 |
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課號 |
GMBA7094 |
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課程識別碼 |
749EM1160 |
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班次 |
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學分 |
3.0 |
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全/半年 |
半年 |
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必/選修 |
必修 |
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上課時間 |
星期五A,B,C(18:25~21:05) |
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上課地點 |
管一402 |
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備註 |
本課程以英語授課。English taught. Rm 402, Bldg 1, CoM.與郭佳瑋合授
限GMBA班學位生
總人數上限：66人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1071GMBA7094_2018f |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
Service and Operations Management
Classroom: E. Sun Hall |
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課程目標 |
1. Understand the role and importance of SOM in an organization.
2. Learn the fundamental concepts, tools and methodologies in SOM.
3. Acquire knowledge about context of application, managerial skills and better attitudes in learning. |
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課程要求 |
Class Participation 20%
Two Assignments 20%
Group Project Presentation 15%
Group Project Report 15%
Final exam 30% |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
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參考書目 |
Operations Management – Processes and Supply Chains by Krajewski, Ritzman and
Malhotra, 11th ed., 2016 |
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評量方式
(僅供參考) |
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週次 |
日期 |
單元主題 |
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Week 1 |
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Introduction to Operations Management |
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Week 2 |
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Managing Quality |
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Week 3 |
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Total quality management
Case Study- D.A.V. |
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Week 4 |
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Process management |
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Week 5 |
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Managing process constraints |
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Week 6 |
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Designing lean systems
Case Study- Toyota Motor Manufacturing USA |
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Week 7 |
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Operations planning and scheduling |
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Week 8 |
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Resouce planning |
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Week 9 |
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Supply chain inventory management |
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Week 10 |
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Supply chain design |
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Week 11 |
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Revenue management
Case Study- Keurig at Home |
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Week 12 |
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Guest Speech |
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Week 13 |
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Term project presentation |
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Week 14 |
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Term project presentation |
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Week 15 |
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FINAL EXAM |
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